djb33 Privacy Policy

Our Privacy Commitments

1. Introduction

djb33 ("we", "us", "the Platform") is committed to protecting the privacy and personal data of every player and visitor who uses the djb33 platform at djb33.org. This Privacy Policy sets out in clear terms what personal information we collect, the lawful basis on which we process it, how we store and protect it, with whom we may share it, and the rights you hold as a data subject. This policy applies to all interactions with djb33, including account registration, gameplay, deposits and withdrawals, customer support conversations, and any marketing communications you have opted into.

By registering an account with djb33, using the platform as a guest, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, you must not use the djb33 platform. We encourage you to review this policy periodically, as it may be updated to reflect changes in our data practices or applicable law.

2. Information We Collect

djb33 collects personal information through several channels during the ordinary course of providing its services. The categories of personal data we collect include, but are not limited to, the following:

• Identity data: your full name, date of birth, national ID or passport number, and photograph where submitted for KYC verification.
• Contact data: your registered mobile number, email address, and any correspondence you send to djb33 support.
• Financial data: your bKash, Nagad, Rocket, Upay, or bank account number associated with transactions; your full transaction history and account balance records.
• Technical data: your IP address, device type, operating system, browser type and version, device identifiers, and access timestamps.
• Usage data: pages visited, games played, bets placed, session duration, feature interactions, and navigation patterns within the djb33 platform.
• Communications data: records of your support conversations, complaint history, bonus claim requests, and other written communications submitted to djb33.

We collect personal information only when it is necessary for the purposes described in this policy. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless it is directly relevant to a responsible gaming intervention and you have voluntarily provided it.

3. How We Use Your Information

djb33 processes personal data only for legitimate, clearly specified purposes. We use the information we collect for the following:

• Account management: to create and maintain your djb33 account, verify your identity, process KYC documentation, and manage your account settings.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records for your account.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the platform.
• Platform improvement: to analyse usage patterns and improve game selection, user interface, performance, and overall player experience on djb33.
• Responsible gaming: to monitor gameplay patterns, identify potential problem gambling behaviour, and proactively offer support tools where appropriate.
• Legal compliance: to comply with applicable laws, regulations, court orders, or requests from regulatory authorities, including anti-money-laundering and age verification requirements.

4. Disclosure to Third Parties

djb33 does not sell, rent, or trade your personal data. We may share your information with third parties only in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive only the minimum financial data necessary to process your specific transaction.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers receive session tokens and game-round identifiers to operate game software — they do not receive your full identity or financial data.
• Fraud and compliance partners: identity verification services and fraud detection platforms may receive identity and technical data under strict contractual confidentiality obligations.
• Legal authorities: djb33 may disclose personal data to law enforcement agencies, regulatory bodies, or courts when legally required to do so, or when necessary to protect the safety of our players or the public.

5. Cookies and Tracking Technologies

djb33 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. djb33 uses the following categories of cookies:

• Strictly necessary cookies: required for the platform to function correctly, including maintaining your logged-in session, remembering language preferences, and processing transactions. These cannot be disabled without impairing core functionality.
• Analytics cookies: help us understand how players use djb33 — which pages are visited most, how long sessions last, and where players encounter difficulty. This data is processed in aggregated, anonymised form only.
• Functional cookies: used to remember your preferences such as display settings or bonus opt-in status, so you do not need to reconfigure them on each visit.

You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent full use of the djb33 platform. djb33 does not use third-party advertising cookies or cross-site tracking technologies.

6. Data Security

djb33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive personal and financial data at rest, role-based access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and multi-factor authentication for administrative access to the platform.

While djb33 takes all reasonable steps to safeguard your personal data, no method of internet transmission or electronic storage is completely secure. In the event of a personal data breach that poses a risk to your rights, djb33 will notify affected players without undue delay and will take immediate remedial action.

7. Data Retention

djb33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. For active accounts, personal data is retained throughout the lifetime of the account relationship. Following account closure, djb33 retains identity, financial, and transaction records for a minimum of five years to comply with anti-money-laundering and financial record-keeping obligations.

Communications data — including support correspondence and complaint records — is retained for three years following the close of the relevant interaction. Anonymised analytics data may be retained indefinitely for platform improvement purposes, as it cannot be used to identify any individual.

8. Your Rights

As a data subject, you have several rights in relation to the personal data that djb33 holds about you. You may exercise any of these rights at any time by contacting our support team at [email protected]. We will respond to all valid data subject requests within 30 days. Your available rights include:

• Right of access: you may request a copy of all personal data that djb33 holds about you, along with information about how that data is processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated without delay.
• Right to erasure: you may request deletion of your personal data in certain circumstances — for example, when the data is no longer necessary for the purposes it was collected — subject to any legal retention obligations that apply.
• Right to restrict processing: you may request that djb33 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to object to marketing: you may withdraw consent to receiving marketing communications from djb33 at any time by contacting support or using the unsubscribe link in any marketing message.

Please note that certain data subject rights may be limited where compliance with the request would conflict with djb33's legal obligations — for example, the obligation to retain financial records under anti-money-laundering law. In all such cases djb33 will explain the limitation clearly and fulfil the request to the greatest extent permissible.

9. Marketing Communications

djb33 may send you promotional communications about bonuses, new games, seasonal offers such as Eid or Pohela Boishakh promotions, and platform updates, provided you have opted in to receive such communications at the time of registration or at any subsequent point. We will only send marketing communications to your registered mobile number or email address.

If you no longer wish to receive marketing communications from djb33, you may withdraw your consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal. To unsubscribe, contact [email protected] or use the opt-out link included in any marketing message. Withdrawal of marketing consent does not affect your ability to continue using the djb33 platform.

10. Protection of Minors

The djb33 platform is strictly intended for adults aged 21 and above. djb33 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been provided by or on behalf of a person under 21, we will delete that data immediately and close the associated account without notice. If you are a parent or guardian and believe that a person under 21 in your care has registered with djb33, please contact us immediately at [email protected] so we can take appropriate action without delay.

11. Changes to This Privacy Policy

djb33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will notify active account holders by email or through a prominent notice on the djb33 platform prior to the changes taking effect. The updated policy will display the revised effective date at the top of the document. Your continued use of the djb33 platform following notification of any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way djb33 handles your personal data, our support team is available 24/7 and will respond to all privacy-related enquiries within 30 days.

Email: [email protected]